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Software Technical Support International

Responsibilities:

  • Assist customers in troubleshooting problems, diagnose issues with software installation and application, identify sources of the problem and offer solutions.

  • Involved in the creation of new software and work closely with software engineers and development teams to identify and resolve potential issues in the development stage.

  • Analyze all aspects of the software and make suggestions throughout the development phase to help avoid issues in the final product.

  • Determine, review criticality and prioritize resolution of issues.

  • Resolve cases and provide updates to customer

  • Engage in the Knowledge Management process by creating and using materials.

  • Guide clients to use self-help resources.

  • Offer direct customer service and technical support to users through phone, email and in-person.

  • Support clients to answer queries, locate information and review technical requirements.

  • Record customer change requests and technical requirements.

  • Record issues and solutions to troubleshoot guides.

Qualifications:

  • Proficient in at least one programming language and database management to be able to understand and communicate effectively with developer team

  • Candidates must possess at least a Bachelor's Degree in Computer Science/Information Technology or equivalent.

  • Strong customer communication skills to manage customer's expectations

  • Able to communicate in English with overseas team

  • Excellent time management and organizational skills and experience establishing guidelines in these areas for others

  • Strong sense of personal accountability regarding decision-making and supervising department teams

  • Experience working in a high-level collaborative environment and promoting a teamwork mentality

  • Managerial experience applying analytical thinking and problem-solving skills

  • Ability to predict challenges and seek to proactively head-off obstacles

  • ERP Knowledge and Accounting Knowledge is a plus

  • Knowledge in Odoo is a plus

  • Fresh Graduates welcome to apply

Benefits:

  • Competitive salary, based on result-oriented personal performance review

  • Significant career growth opportunities, based on personal performance review every 6 months

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