Client Service (Vietnam)

Responsibilities:

• Convert enquiries to active leads by generating meetings.

• Strategize and execute on how to maximize number of meetings from leads generated.

• Manage large amounts of incoming phone calls.

• Generate sales leads.

• Identify and assess customers’ needs to achieve satisfaction.

• Build sustainable relationships and trust with customer accounts through open and interactive communication.

• Provide accurate, valid and complete information by using the right methods/tools.

• Meet personal/customer service team sales targets and call handling quotas.

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

• Keep records of customer interactions, process customer accounts and file documents.

• Follow communication procedures, guidelines and policies.

• Take the extra mile to engage customers.

Qualifications:

• Proven customer support experience or experience as a Client Service Representative or Customer Service.

• Fluency in Vietnamese and English.

• Track record of over-achieving quota.

• Strong phone contact handling skills and active listening.

• Familiarity with CRM systems and practices.

• Customer orientation and ability to adapt/respond to different types of characters.

• Excellent communication and presentation skills.

• Ability to multi-task, prioritize, and manage time effectively.

• High school / Diploma / Bachelor.

• Willing to be placed in Indonesia, with relocation package provided (visa support, housing support, and flight ticket).