Responsibilities:
Convert enquiries to active leads by generating meetings
Strategize and execute on how to maximize number of meetings from leads generated
Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Qualifications:
Proven customer support experience or experience as a Client Service Representative in B2B (Business to Business) field
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school / diploma / Baschelor
Benefits:
Competitive salary, based on result-oriented personal performance review
Significant career growth opportunities, based on personal performance review every 9 months